Customer Support • Mid-Level

Who you are

You are an experienced technical engineer with a strong commitment to customer satisfaction. You thrive on resolving issues and enjoy collaborating with cross-functional teams to deliver effective solutions. Your flexible work style allows you to adapt to various challenges while maintaining a focus on quality and efficiency. You have a proactive approach to problem-solving, often creating knowledge base documents to assist both customers and colleagues in resolving issues. You are motivated by the opportunity to grow and develop your skills through available training resources.

What you'll do

In this role, you will be responsible for resolving customer tickets by understanding each request and troubleshooting effectively. You will work closely with the technical teams within ABBYY, including Support, Development, DevOps, and QA, to ensure that customer issues are addressed promptly and accurately. Your contributions will help enhance the customer experience and improve the overall service quality. You will also have the opportunity to develop your skills through ABBYY University courses, ensuring that you stay at the forefront of industry knowledge and best practices.

What we offer

ABBYY provides a supportive team environment that values transparency and respect. You will have flexible work options, allowing you to choose between working in the office or from home. The company is committed to your growth and offers rewards that reflect your contributions. As part of a recognized leader in AI and intelligent automation, you will be part of a team that solves complex problems for enterprise customers, enhancing your professional experience and impact in the industry.