Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally within the healthcare sector, and are passionate about improving customer satisfaction and retention. You understand the importance of maintaining high-quality standards and have experience in managing teams effectively to achieve operational goals. You are skilled in performance reporting and can analyze data to drive improvements in service delivery. You thrive in a remote work environment and are comfortable collaborating with diverse teams across different locations.

You possess excellent communication skills, allowing you to build strong relationships with clients and team members alike. You are proactive in addressing customer needs and resolving potential issues before they escalate. Your leadership style is collaborative, and you believe in empowering your team to take ownership of their responsibilities while providing guidance and support when needed.

What you'll do

As the Manager of Coding Operations, you will oversee the daily operations of designated client accounts, ensuring that your team meets established performance metrics. You will conduct regular account review meetings with clients to maintain high levels of customer satisfaction and retention. Your role will involve analyzing performance data and providing actionable insights to clients, including volume metrics and quality audit scores. You will also be responsible for resource scheduling and ensuring that your team operates efficiently and effectively.

You will lead a team of coding professionals, focusing on productivity and quality assurance. Your responsibilities will include mentoring team members, conducting performance evaluations, and implementing training programs to enhance their skills. You will collaborate closely with other departments to ensure seamless operations and a high level of service delivery. Your commitment to continuous improvement will drive initiatives aimed at enhancing operational efficiency and client satisfaction.

What we offer

Datavant offers a remote-first work environment that empowers you to shape your working conditions. We invest in our people and provide opportunities for professional growth and development. You will be part of a highly collaborative team that is dedicated to transforming healthcare through innovative data solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value high-potential individuals who are eager to learn and grow.