Crm Manager • Mid-Level

Who you are

You are a sports enthusiast with a deep understanding of customer relationship management (CRM) and retention strategies. Your experience in digital and mobile CRM allows you to create personalized communications that resonate with customers and enhance their engagement with our platform. You have a knack for translating complex data into actionable insights that drive customer initiatives. Your analytical skills are complemented by your ability to work in a fast-paced environment, making you adaptable and proactive in your approach.

You have experience working with various marketing technology platforms, enabling you to deliver highly relevant direct communications. Your understanding of customer experience is intuitive, allowing you to connect with customers on a deeper level. You thrive in collaborative settings, working closely with cross-functional teams to achieve common goals. Your passion for sports fuels your motivation to create impactful customer experiences that foster loyalty and retention.

What you'll do

As a CRM Executive at DAZN, you will play a pivotal role in defining and executing our CRM and retention strategy for the French market. You will develop and implement personalized communication programs that strengthen our relationships with customers. Your responsibilities will include analyzing customer data to identify trends and insights that inform our CRM initiatives. You will collaborate with marketing and product teams to ensure that our communications align with customer needs and preferences.

You will be responsible for monitoring the effectiveness of CRM campaigns, using data to optimize performance and drive engagement. Your role will involve creating reports and presentations that communicate the impact of CRM initiatives to stakeholders. You will also stay updated on industry trends and best practices to continuously improve our CRM strategies. Your contributions will directly influence customer satisfaction and retention, making a significant impact on our business.

What we offer

At DAZN, we offer a dynamic work environment where your passion for sports and CRM can thrive. You will have access to our platform, allowing you to engage with the content you love. We provide competitive benefits, including pension contributions and a comprehensive healthcare scheme. Our team is dedicated to fostering a culture of collaboration and innovation, where your ideas and contributions are valued. Join us in shaping the future of sports entertainment and enhancing customer experiences across France.