About Harvey
Empowering legal teams with generative AI solutions
Key Highlights
- Unicorn status achieved in 2024 with $1.0 billion in funding
- Headquartered in SoMa, San Francisco, CA
- Specializes in generative AI for legal documentation and research
- Supports legal teams by automating workflows and answering complex queries
Harvey is a leading provider of generative AI solutions tailored for legal teams, headquartered in SoMa, San Francisco, CA. The platform assists legal practitioners by automating documentation, aiding research, and optimizing workflows through natural language processing. With $1.0 billion in fundin...
🎁 Benefits
Employees enjoy comprehensive health, dental, and vision coverage, a 401k plan with a 4% match, and flexible PTO policies that support work-life balan...
🌟 Culture
Harvey fosters a culture that emphasizes innovation in legal technology, encouraging teams to leverage AI to enhance productivity. The company values ...
Overview
Harvey is seeking an Enterprise Customer Success Manager to drive value realization for customers and integrate AI into legal workflows. This role requires strong customer engagement skills and a passion for transforming professional services.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the enterprise sector, where you've successfully driven customer engagement and satisfaction. Your ability to build strong relationships with clients is complemented by your understanding of how to leverage technology to enhance their workflows. You thrive in environments that require you to navigate ambiguity and push for excellence, always aiming to deliver value to your customers. You are a proactive problem solver who enjoys collaborating with cross-functional teams to ensure customer needs are met. Your communication skills are top-notch, allowing you to articulate complex ideas clearly and effectively to diverse audiences. You are passionate about the future of work and are excited about the potential of AI to transform industries.
What you'll do
As an Enterprise Customer Success Manager at Harvey, you will take ownership of customer relationships, ensuring they realize the full value of our AI-driven solutions. You will guide clients through the integration process, helping them adapt to new workflows and technologies. Your role will involve working closely with both customers and internal teams, including product and engineering, to address any challenges and enhance the customer experience. You will be responsible for developing strategies that drive customer engagement and retention, leveraging data to inform your approach. Regularly checking in with clients to assess their satisfaction and gather feedback will be a key part of your responsibilities. You will also play a crucial role in identifying opportunities for upselling and cross-selling our services, contributing to the overall growth of the company.
What we offer
At Harvey, we offer a dynamic work environment where you can make a significant impact on the future of professional services. You will have the opportunity to work with a talented team that is committed to innovation and excellence. We provide competitive compensation and benefits, along with opportunities for personal and professional growth. Our culture encourages collaboration and ownership, allowing you to take initiative and drive projects forward. Join us as we reshape the landscape of legal and professional services with cutting-edge technology.
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