Customer Operations • Mid-Level

Who you are

You have experience in creating training content and programs that ensure agent readiness — you've designed and delivered training aligned with best practices of instructional design and learning theories. Your background includes working across markets to drive a global standard of training, showcasing your ability to adapt and tailor content for diverse audiences. You understand the importance of customer service in enhancing the fan experience and are passionate about developing others to excel in their roles.

You possess strong communication skills and can effectively convey complex information in an engaging manner — your ability to connect with individuals at all levels makes you an effective trainer. You are familiar with the latest trends in customer service training and are eager to implement innovative approaches that enhance learning outcomes. Your collaborative spirit allows you to work seamlessly with cross-functional teams to ensure training aligns with organizational goals.

What you'll do

In this role, you will create and deliver comprehensive training programs for customer service agents, focusing on both product knowledge and soft skills. You will assess training needs and develop tailored content that meets the specific requirements of different markets. Your role will involve conducting training sessions, workshops, and one-on-one coaching to ensure agents are well-prepared to assist customers effectively.

You will play a key role in evaluating the effectiveness of training programs through feedback and performance metrics — this will help you refine and improve training materials continuously. Collaborating with other departments, you will ensure that training aligns with the latest product updates and customer service best practices. You will also contribute to the development of a supportive learning environment that encourages ongoing professional development for all team members.

What we offer

DAZN provides a vibrant workplace culture where innovation and creativity are encouraged. You will have access to various learning and development resources to enhance your skills and advance your career. Benefits include access to DAZN's services, an annual performance-related bonus, and a family-friendly community. Additionally, you will have free access to our workplace mental health platform app (Unmind) and opportunities to participate in internal speaker series and events, fostering a sense of community and engagement within the organization.