Training Lead • Senior

Who you are

You have a proven track record in training and development, with experience in building high-performing teams. Your ability to coach and mentor others is complemented by your strategic mindset, allowing you to create impactful training programs that drive engagement and performance. You understand the importance of recognizing and retaining talent, and you are skilled at implementing recognition and rewards strategies that motivate your team. You are adept at managing performance and setting high standards of excellence, ensuring that your team consistently meets and exceeds expectations.

You possess strong project management skills, enabling you to drive continuous improvement initiatives effectively. You are comfortable maintaining project registers, piloting improvements, and measuring their impact. Your ability to translate geo-specific needs into actionable delivery plans demonstrates your strategic thinking and adaptability. You thrive in collaborative environments, working closely with various stakeholders to standardize training delivery and ensure compliance with organizational standards.

What you'll do

As the Senior Training Lead, you will be responsible for developing and sustaining a high-performing training organization. You will lead efforts to grow trainer capabilities through coaching, mentoring, and formal development programs. Your role will involve motivating and recognizing talent, driving engagement, and implementing a clear recognition and rewards strategy. You will also manage performance within the Customer Service Team, ensuring that high standards of excellence are maintained.

You will drive continuous improvement by owning projects that enhance training effectiveness. This includes maintaining a visible Project Register, piloting improvements, and measuring their impact. You will work to standardize training delivery across the organization, collaborating with in-house and contact center Learning & Development Leads to establish a global standard. Your ability to act as a thought partner to various stakeholders will be crucial in launching and scaling initiatives that improve proficiency and quality across the customer support network.

What we offer

At Uber, we are committed to fostering a culture of learning and development. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of our customer support operations. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower a customer-obsessed organization through effective training and development.