Solutions Engineer • Senior

Who you are

You have 4-6 years of customer-facing experience in a sales engineering role, where you've acted as a technical advisor and consultant to enterprise prospects and customers. Your background includes a strong understanding of go-to-market systems and workflows, enabling you to effectively integrate AI solutions into complex customer ecosystems. Even better if you have 2+ years of experience specifically in AI sales engineering, as this will enhance your ability to communicate the value of Decagon's offerings. You thrive in high-growth startup environments and are driven by a commitment to excellence and velocity, aligning with Decagon's core values.

What you'll do

As a Senior Solutions Engineer at Decagon, you will play a foundational role in shaping the future of AI-powered solutions for enterprise clients. You will serve as a trusted consultant, guiding customers through the integration of Decagon's AI-native platform into their existing systems. Your responsibilities will include collaborating with sales teams to understand customer needs, developing tailored solutions, and ensuring successful implementation. You will also engage with product strategy to provide feedback from the field, helping to refine Decagon's offerings based on real-world customer experiences. Your role will be pivotal in driving customer satisfaction and fostering long-term relationships with enterprise clients.

What we offer

Decagon provides a supportive work environment with a focus on collaboration and innovation. You will enjoy comprehensive medical, dental, and vision benefits, along with generous time off, including 20 days of statutory annual leave and 8 UK public holidays. The company also offers daily lunches, dinners, and snacks in the office to keep you energized and at your best. Join a team that values excellence and is committed to redefining customer experiences through cutting-edge AI technology.