Solutions Engineer • Lead

Who you are

You have a strong engineering background in DevOps, Platform Engineering, or Site Reliability Engineering, which enables you to dive deep into technical architecture and troubleshooting conversations. Your experience includes guiding enterprise clients through complex deployment strategies, ensuring seamless integration of AI solutions into existing infrastructures. You possess a winner's mindset and are driven by a commitment to excellence and velocity, aligning with Decagon's core values.

You are well-versed in containerization strategies and multi-cloud architectures, allowing you to act as a trusted advisor to enterprise prospects and customers. Your ability to navigate ambiguous deployment conversations sets you apart, as you ensure that Decagon's solutions meet the unique needs of each client. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and customer-centric solutions.

Desirable

Experience with service mesh technologies and familiarity with various cloud platforms will be advantageous. You are comfortable working in an in-office setting and appreciate the benefits of daily collaboration with your team. Your proactive approach to problem-solving and your ability to communicate complex technical concepts clearly will help you succeed in this role.

What you'll do

As a Founding Solutions Architect - Infrastructure at Decagon, you will shape the future of how enterprises deploy and scale our AI-powered platform. You will engage with enterprise clients, guiding them through the deployment process and ensuring that our solutions integrate seamlessly into their existing infrastructure. Your role will involve designing deployment architectures that leverage containerization and multi-cloud strategies, ensuring optimal performance and scalability.

You will collaborate closely with sales and engineering teams to provide technical expertise during pre-sales engagements. Your insights will help shape the technical direction of our solutions, ensuring they meet the evolving needs of our clients. You will also be responsible for troubleshooting complex deployment issues, providing timely resolutions to ensure client satisfaction.

In addition to client-facing responsibilities, you will contribute to internal initiatives aimed at improving deployment processes and enhancing the overall customer experience. Your feedback will be invaluable in refining our offerings and ensuring that we remain at the forefront of the conversational AI industry.

What we offer

At Decagon, we provide a supportive work environment that encourages innovation and collaboration. You will enjoy comprehensive medical, dental, and vision benefits, along with a flexible vacation policy that allows you to take the time you need to recharge. Our in-office culture includes daily lunches, dinners, and snacks to keep you energized and focused on your work.

Join us in redefining customer experiences through cutting-edge AI technology. As a foundational member of our team, you will have the opportunity to shape the future of our platform and make a significant impact on the industry. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need.