Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a SaaS environment. You understand the importance of building strong relationships with clients and are skilled at identifying their needs to ensure they receive maximum value from the product. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service. You are proactive in addressing customer concerns and are committed to driving customer satisfaction and retention. You are adaptable and can navigate the challenges of a fast-paced, growing company.

What you'll do

As a Customer Success Manager II at Deel, you will be responsible for managing a portfolio of clients, ensuring they are successfully onboarded and engaged with our platform. You will act as the primary point of contact for your clients, addressing their inquiries and providing guidance on best practices. You will work closely with the sales and product teams to relay customer feedback and advocate for their needs. Your role will involve conducting regular check-ins with clients to assess their satisfaction and identify opportunities for upselling additional services. You will also develop and deliver training sessions to help clients maximize their use of the platform. Your success will be measured by customer satisfaction scores and retention rates.

What we offer

At Deel, we offer a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming the future of work. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to unlock global opportunities for every person, team, and business.