About Deel
Global payroll made easy for remote teams
Key Highlights
- Valuation of over $10 billion after unicorn status
- Raised $979.8 million in Series E funding
- Headquartered in San Francisco, CA
- 1001+ employees supporting global operations
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
🎁 Benefits
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
🌟 Culture
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Overview
Deel is hiring a Customer Onboarding Manager to enhance the onboarding experience for clients in the APAC region. This role focuses on ensuring customer satisfaction and successful integration of Deel's services. Experience in customer success or onboarding is essential.
Job Description
Who you are
You have a strong background in customer success or onboarding, ideally within a SaaS environment. Your experience has equipped you with the skills to manage customer relationships effectively and ensure a smooth onboarding process. You are fluent in Korean, which allows you to communicate effectively with clients in the APAC region. You understand the importance of customer satisfaction and are committed to helping clients achieve their goals with Deel's platform.
You possess excellent communication skills and can articulate complex concepts in a clear and concise manner. Your ability to build rapport with clients and understand their needs is crucial in this role. You are proactive in identifying potential issues and are skilled at providing solutions that enhance the customer experience. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service.
What you'll do
In this role, you will be responsible for guiding new customers through the onboarding process, ensuring they understand how to utilize Deel's platform effectively. You will work closely with clients to address their questions and concerns, providing them with the resources they need to succeed. Your goal is to foster strong relationships with customers, helping them to maximize the value they receive from Deel's services.
You will collaborate with the product and engineering teams to relay customer feedback and suggest improvements to the onboarding experience. By analyzing customer data and feedback, you will identify trends and areas for enhancement, contributing to the continuous improvement of Deel's onboarding processes. You will also participate in training sessions and workshops to educate clients about the platform's features and benefits.
What we offer
Deel offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will be part of a diverse team that values innovation and collaboration. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in transforming how global talent connects with world-class companies.
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