About Deel
Global payroll made easy for remote teams
Key Highlights
- Valuation of over $10 billion after unicorn status
- Raised $979.8 million in Series E funding
- Headquartered in San Francisco, CA
- 1001+ employees supporting global operations
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
🎁 Benefits
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
🌟 Culture
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Customer Success Manager • Mid-Level
Deel • United States - Remote
Overview
Deel is seeking a Customer Success Manager to enhance customer satisfaction and drive user engagement. You'll work closely with global teams to ensure seamless integration of their payroll and HR platform. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a SaaS environment. Your experience has equipped you with the ability to build strong relationships with clients and understand their needs deeply. You are a proactive problem solver who thrives on helping customers achieve their goals and maximize the value they get from the product. You possess excellent communication skills, enabling you to convey complex information clearly and effectively to diverse audiences. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a customer-centric approach. You are passionate about technology and its potential to transform the way businesses operate, and you are excited about being part of a company that is leading this change.
What you'll do
As a Customer Success Manager at Deel, you will be responsible for onboarding new clients and ensuring they have a smooth transition to our platform. You will work closely with customers to understand their unique needs and provide tailored solutions that enhance their experience. You will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for upselling additional services. You will collaborate with cross-functional teams, including product and engineering, to relay customer feedback and advocate for necessary improvements. You will develop and maintain strong relationships with key stakeholders within client organizations, ensuring they are engaged and informed about new features and updates. You will also analyze customer usage data to identify trends and proactively address any issues that may arise. Your goal is to drive customer retention and satisfaction, ultimately contributing to the overall success of Deel.
What we offer
At Deel, you will be part of a dynamic and inclusive culture that values innovation and continuous learning. We offer competitive compensation and benefits, including health insurance and opportunities for professional development. You will have the chance to work with a diverse team of professionals from around the world, all dedicated to transforming the future of work. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to drive our mission forward.
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