Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a SaaS environment. You excel at building trusted relationships with clients, from field managers to executive stakeholders, and you understand the importance of customer satisfaction and retention. You are passionate about helping customers realize value from the solutions you provide, and you thrive in a fast-paced, growing environment.

You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively. You are proactive in identifying customer needs and challenges, and you are committed to delivering outcomes that matter. Your ability to mentor others and shape the future of customer experience is a key asset in this role.

What you'll do

As a Customer Success Manager at AiDash, you will be the primary point of contact for a portfolio of active SaaS accounts, driving customer satisfaction and engagement. You will work closely with customers to ensure they are realizing the full value of our platform, addressing any concerns and proactively identifying opportunities for growth. Your role will involve building and maintaining trusted relationships across all levels of the organization, ensuring that customers feel supported and valued.

You will collaborate with internal teams to advocate for customer needs and contribute to product improvements. Your insights will help shape the customer experience and drive long-term success for our strategic accounts. You will also have the opportunity to mentor others and expand your impact within the organization, contributing to the overall mission of making critical infrastructure industries climate-resilient and sustainable.

What we offer

At AiDash, you will be part of a dynamic team that is making a real impact in the climate tech space. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment that values collaboration and innovation, and you will have the chance to contribute to meaningful infrastructure challenges that affect communities and the environment.

Join us in securing tomorrow and be part of a company that is recognized as one of America’s Best Startup Employers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.