Support Engineer • Entry-Level

Who you are

You are a detail-oriented individual with a strong technical background, eager to support customers in navigating complex identity security solutions. Your problem-solving skills are top-notch, allowing you to tackle escalated customer issues effectively. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer satisfaction and product excellence. You are committed to continuous learning and staying updated on the latest trends in identity security and technology. Your communication skills enable you to convey technical information clearly to both technical and non-technical stakeholders. You understand the importance of empathy in customer support, ensuring that every customer feels valued and understood.

What you'll do

In this role, you will be responsible for providing advanced technical support to customers using Delinea's Identity Security Platform. You will troubleshoot complex issues, guiding customers through solutions while ensuring a positive experience. You will collaborate with engineering teams to escalate and resolve product-related issues, contributing to product improvements based on customer feedback. Additionally, you will document support processes and solutions to enhance the knowledge base for future reference. Your role will involve training and mentoring junior support staff, sharing your expertise to elevate the team's overall performance. You will also participate in regular meetings to discuss customer feedback and potential product enhancements, ensuring that customer needs are at the forefront of Delinea's development efforts.

What we offer

Delinea provides a supportive work environment that values diversity and innovation. You will have the opportunity to work with a talented team dedicated to making the world a safer place through advanced identity security solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations to govern their interactions securely and efficiently.