Support Engineer • Entry-Level

Who you are

You are an avid learner who thrives on solving problems and advocating for customers. With a collaborative spirit, you enjoy working with diverse teams to help users navigate technical challenges and make impactful product decisions. Your ability to communicate effectively and empathize with customers sets you apart in this role. You are eager to develop your technical skills and explore opportunities for growth within the organization, whether that be in product, engineering, or customer success.

Desirable

Experience with analytics platforms or customer support roles is a plus, as is familiarity with data-driven decision-making processes. You have a proactive approach to learning and are open to feedback, which helps you continuously improve your skills and contribute to the team's success.

What you'll do

As a Support Engineer at Mixpanel, your primary responsibility will be to assist customers throughout their journey with the platform. You will engage with users to understand their technical challenges and provide solutions that enable them to leverage Mixpanel effectively. This role requires you to be detail-oriented and patient, as you will often need to guide users through complex issues. You will also collaborate with other teams to relay customer feedback and contribute to product improvements.

In addition to direct customer support, you will have opportunities to develop your technical skills, which may lead to roles in product or engineering. You will participate in training sessions and workshops to enhance your knowledge of Mixpanel and its features. Your contributions will help shape the customer experience and ensure that users derive maximum value from the platform.

What we offer

Mixpanel provides a supportive work environment where you can grow your career. You will have access to resources and training that will help you develop both your technical and customer-facing skills. The company values diversity and encourages collaboration among team members from various backgrounds. You will be part of a culture that prioritizes customer success and continuous improvement, making a meaningful impact on the lives of users.

We encourage you to apply even if your experience doesn't match every requirement. Join us at Mixpanel and help us empower organizations to make data-driven decisions.