Support Engineer • Entry-Level

Who you are

You have prior experience in software development or technical support, which has equipped you with the skills to troubleshoot and resolve issues effectively. You are comfortable using various tools to assist users and have a knack for communicating complex technical concepts in a clear and concise manner. You thrive in a collaborative environment and enjoy working with a global team to support developers in their software creation journey.

You are proactive in identifying and debugging issues on the platform, and you take pride in helping users navigate their challenges. Your experience with customer support tools like Zendesk and collaboration platforms such as Slack will enable you to excel in this role. You are passionate about making programming more accessible and are eager to contribute to Replit's mission of democratizing software development.

What you'll do

As a Support Engineer I at Replit, you will work directly with customers via support tickets to solve technical product issues and bugs while providing technical guidance. You will meet daily ticket volume and resolution time targets, ensuring that developers worldwide receive the support they need. Collaborating with the Support team, you will help tell the story of our users and contribute to maintaining the Support team's Knowledge Base.

You will support customer-facing communications for outages and incidents, swiftly reporting ongoing bugs for engineering to triage and fix. Your role will involve not only responding to user inquiries but also actively participating in the development of tools that enhance the support experience. You will be part of a small, dedicated team that values problem-solving and innovation, working together to empower the next billion software creators.

What we offer

At Replit, we foster an inclusive environment where diverse perspectives are valued. We encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to grow your skills in a supportive atmosphere while contributing to a mission-driven company that is shaping the future of software development. We offer a hybrid work model, allowing you to balance in-office collaboration with remote work flexibility.