About Deliverect

Streamlining food delivery for modern restaurants

🏢 Tech👥 201-500 employees📅 Founded 2018📍 Ghent, Flanders💰 $238.4m⭐ 3.4

B2BFoodLogisticsSaaSDelivery

Key Highlights

Over 10,000 customers including KFC and Taco Bell
Raised $238.4 million in Series C funding
Headquartered in Ghent, Flanders
Expanding services into in-store management

Deliverect is a leading food delivery and order management platform headquartered in Ghent, Flanders. With over 10,000 customers including KFC and Taco Bell, Deliverect integrates online orders into POS systems, streamlining food service operations. The company has raised $238.4 million in Series C ...

🎁 Benefits

Employees receive a MacBook as their work gear, enjoy great coffee and free snacks, and participate in company social events. Deliverect promotes full...

🌟 Culture

Deliverect fosters a flat company structure that encourages open communication and collaboration. The culture is focused on continuous evolution and a...

🌐 Website 💼 LinkedIn 𝕏 Twitter All 22 jobs →

Customer Support • Entry-Level

Deliverect • Casablanca - On-Site

Posted 6 months ago🏛️ On-Site Entry-Level Customer Support 📍 Casablanca

Apply Now →

Job Description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.

Your Impact:

As a Frontline Support Specialist, you are crucial to delivering exceptional customer experiences and ensuring seamless service operations. You will be the primary point of contact for most customers, efficiently resolving technical issues and addressing needs with precision. Your work directly enhances customer satisfaction, prevents churn, and contributes to continued subscription and potential expansion, impacting customer retention and lifetime value. By ensuring businesses maximize product potential and maintain seamless experiences, you will drive higher customer satisfaction scores (CSAT), Net Promoter Scores (NPS), and faster resolution times. You will also streamline internal processes through timely inter-team communication and effective initial troubleshooting, leading to improved efficiency across the organization.

Work Arrangement:

This position requires work beyond standard business hours, including weekends and holidays on a rotating schedule. While a typical work week may consist of Monday-Friday, 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, there will be flexibility expected to accommodate operational needs. Rest assured, all work performed in accordance with this schedule will be compensated according to local legal frameworks, including overtime and holiday pay regulations. Hours of work: Working between 7:00 am - 10:00 pm on a regular basis Monday - Friday, and weekends on a rotating schedule, holidays depending on business needs.

*This is a full-time, hybrid role with a flexible work schedule

Interested in this role?

Apply now or save it for later. Get alerts for similar jobs at Deliverect.

Apply Now →Get Job Alerts

✨

Similar Jobs You Might Like

Based on your interests and this role

Customer Support

Deliverect•📍 Mexico City - Hybrid

Deliverect is hiring a Frontline Support Specialist to provide technical and administrative support to customers. You'll be the first point of contact for customer inquiries and work closely with other teams to resolve issues. This role is part-time and offers a hybrid work arrangement in Mexico City.

🏢 HybridEntry-Level

2 months ago

It Support

OpenAI•📍 Seattle - On-Site

OpenAI is hiring an IT Support Specialist to provide frontline helpdesk support for hardware, software, and network issues. You'll work with technologies like macOS, Azure, and Google Workspace in Seattle. This role requires strong technical expertise and offers relocation assistance.

🏛️ On-SiteEntry-Level

7 months ago

Customer Support

Fireblocks•📍 Singapore

Fireblocks is hiring a Frontline Support Team Lead to bridge the gap between individual contributor excellence and team leadership. You'll provide hands-on technical expertise while mentoring frontline engineers in the fast-paced world of digital assets.

Lead

2w ago

Customer Support

Skydio•📍 Alaska - Hybrid

Skydio is hiring a Field Support Representative to provide technical and logistics support for their UAS products in Alaska. You'll utilize your UAS experience and technical troubleshooting skills to assist customers and ensure optimal product performance.

🏢 HybridEntry-Level

2 months ago

Customer Support

Saronic•📍 Virginia Beach - On-Site

Saronic is seeking a Field Support Representative to provide on-site technical support to DoD partners and customers. This role requires frequent travel to various locations.

🏛️ On-Site

9 months ago

Browse all jobs →