Customer Support • Entry-Level

Who you are

You are a customer-focused individual who thrives in a support role, eager to assist users with their technical and administrative inquiries. You possess strong communication skills and are comfortable interacting with customers from diverse backgrounds. Your ability to work collaboratively with other teams ensures that you can effectively escalate issues to subject matter experts when necessary.

You understand the importance of providing timely and accurate support, and you are committed to ensuring that customers have a seamless experience with Deliverect's products. You are adaptable and can manage a flexible work schedule, including weekends and holidays as needed.

What you'll do

As a Frontline Support Specialist, you will be the first point of contact for most customer inquiries, responsible for efficiently resolving technical and administrative issues. You will interact with customers via various channels, ensuring that their concerns are addressed promptly. Your role will involve collaborating with other teams to escalate complex issues and provide feedback to improve customer experiences.

You will also be responsible for maintaining accurate records of customer interactions and solutions provided, contributing to the continuous improvement of the support process. Your insights will help shape the customer experience strategy at Deliverect, ensuring that we remain responsive to our users' needs.

What we offer

Deliverect offers a flexible work environment, allowing you to work part-time from home while also spending time in our Mexico City office. You will be part of a dedicated Customer Experience team that values your contributions and supports your professional growth. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.