About OpenAI
Empowering humanity through safe AI innovation
Key Highlights
- Headquartered in San Francisco, CA with 1,001+ employees
- $68.9 billion raised in funding from top investors
- Launched ChatGPT, gaining 1 million users in 5 days
- 20-week paid parental leave and unlimited PTO policy
OpenAI is a leading AI research and development platform headquartered in the Mission District of San Francisco, CA. With over 1,001 employees, OpenAI has raised $68.9 billion in funding and is known for its groundbreaking products like ChatGPT, which gained over 1 million users within just five day...
🎁 Benefits
OpenAI offers flexible work hours and encourages unlimited paid time off, promoting at least 4 weeks of vacation per year. Employees enjoy comprehensi...
🌟 Culture
OpenAI's culture is centered around its mission to ensure that AGI benefits all of humanity. The company values transparency and ethical consideration...
Skills & Technologies
Overview
OpenAI is hiring an IT Support Specialist to provide frontline helpdesk support for hardware, software, and network issues. You'll work with technologies like macOS, Azure, and Google Workspace in Seattle. This role requires strong technical expertise and offers relocation assistance.
Job Description
Who you are
You have a strong technical background in IT support, particularly with macOS and a working knowledge of Windows. Your expertise in identity and device management tools such as Azure AD, Jamf, and Intune sets you apart as a candidate who can effectively troubleshoot and resolve issues. You are familiar with enterprise collaboration tools like Google Workspace, Office 365, and Slack, which are essential for enhancing employee productivity.
You thrive in a collaborative environment and enjoy working with cross-functional teams to improve IT processes and workflows. Your proactive approach to identifying opportunities for improvement demonstrates your commitment to providing seamless IT solutions. You are also comfortable participating in an on-call rotation, ensuring that priority incidents are addressed promptly.
What you'll do
As an IT Support Specialist at OpenAI, you will serve as the primary contact for troubleshooting hardware, software, and network issues. Your role will involve resolving incoming support requests efficiently, ensuring that employees receive prompt assistance. You will collaborate with various teams to enhance support systems and processes, contributing to the creation and maintenance of repeatable workflows that improve the overall employee experience.
You will participate in scheduled helpdesk on-call rotations, addressing priority incidents as they arise. Your ability to communicate effectively and share ideas during IT team meetings will help foster a culture of continuous improvement within the IT Services and Support team. You will also be responsible for managing vendor relationships and equipment inventory, ensuring that all IT resources are utilized effectively.
What we offer
OpenAI is committed to providing a supportive work environment where you can grow your skills and advance your career. We offer relocation assistance for candidates who may need to move to Seattle for this role. You will have the opportunity to work with cutting-edge technologies and contribute to innovative IT solutions that enhance the employee experience. Join us in shaping the future of technology and making a meaningful impact in the field of artificial intelligence.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at OpenAI.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Deliverect is hiring a Frontline Support Specialist to provide technical and administrative support to customers. You'll be the first point of contact for customer inquiries and work closely with other teams to resolve issues. This role is part-time and offers a hybrid work arrangement in Mexico City.
Customer Support
It Support
SoFi is seeking a Staff IT Support Specialist to manage and optimize their Atlassian ecosystem, specifically Jira. You'll be responsible for platform administration and strategic leadership in San Francisco.
It Support
Anthropic is hiring an IT Support Engineer to ensure smooth IT operations and enhance employee experience. You'll work primarily with macOS and core SaaS platforms like Google Workspace and Slack. This position requires a blend of technical skills and a service-oriented mindset.
Customer Support
Asana is hiring a Product Support Specialist to assist customers in maximizing their use of the Asana platform. You'll provide high-quality support and develop consultative relationships with users. This role is based in San Francisco with a hybrid work schedule.