Account Manager • Mid-Level

Who you are

You have experience in account management or a related field, ideally within the food or tech industry. You possess excellent communication skills, allowing you to engage effectively with restaurant partners and understand their needs. You are comfortable working in a fast-paced environment and can manage multiple accounts simultaneously, ensuring each partner receives the attention they deserve.

You are fluent in French and English, enabling you to communicate seamlessly with partners in the French market. Your ability to build and maintain long-term relationships is one of your key strengths, as you understand that successful partnerships are built on trust and collaboration. You are proactive in identifying opportunities for your partners to enhance their performance on the platform.

What you'll do

As an SMB Account Manager for the French Market, you will manage a portfolio of restaurant accounts, providing support through desk-based account management. You will engage with partners via email, phone, and video calls to discuss their business needs and how they can leverage Deliveroo's platform to improve their delivery experience. Your role will involve executing marketing campaigns aimed at enhancing key performance metrics, such as customer satisfaction and order volume growth.

You will act as a liaison between your restaurant partners and Deliveroo's internal teams, ensuring that solutions are tailored to meet the specific needs of each partner. Your responsibilities will include maintaining long-term relationships with partners, driving engagement with Deliveroo's marketing initiatives, and ensuring that partners are aware of the latest technology and perks available to them.

You will also be responsible for monitoring account performance and providing insights to partners on how they can optimize their operations. Your goal is to ensure that each restaurant partner is successful on the platform, which in turn drives positive outcomes for Deliveroo. You will report to your Account Management Team Lead and collaborate closely with the SMB team in Manchester City Centre.

What we offer

Deliveroo offers a competitive base salary of £29,300, along with the potential for a bonus of up to £6,000 per year, paid quarterly. You will have the opportunity to work in a vibrant office environment in Manchester City Centre during your initial probation period, after which you will enjoy the flexibility of hybrid working.

We believe in creating a diverse and inclusive workplace that reflects the communities we serve. We encourage you to apply even if your experience doesn't match every requirement. Join us at Deliveroo and be part of a team that is transforming the food delivery industry.