About Deliveroo
Bringing local restaurants to your doorstep
Key Highlights
- Operates in 11 markets globally, serving millions of consumers
- Over 100,000 restaurant partners and grocers
- $1.6 billion raised in Series G funding
- Delivers food in under 30 minutes through a hyperlocal marketplace
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
π Benefits
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
π Culture
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Overview
Deliveroo is hiring an Operations Associate to support day-to-day operations and ensure efficient service delivery. You'll be involved in managing operational workflows and conducting root-cause analysis. This role is based in Paris and is ideal for those looking to start their career in the foodtech industry.
Job Description
Who you are
You are eager to join one of the fastest-growing companies in the foodtech industry, bringing a desire to contribute to operational excellence. You thrive in a collaborative environment and are ready to engage with cross-functional teams to enhance service delivery. You possess strong analytical skills, enabling you to dive deep into operational challenges and identify areas for improvement. You are detail-oriented and committed to maintaining high standards of service and compliance. You understand the importance of effective communication and are prepared to handle escalations with professionalism. You are adaptable and open to learning, ready to embrace the dynamic nature of the operations team.
What you'll do
As an Operations Associate, you will manage and execute core operational workflows, ensuring precision and consistency in processes such as rider support and compliance checks. You will conduct root-cause analysis on individual rider cases and customer incidents, providing insights that contribute to process refinement. Your role will involve investigating escalated rider-related questions, ensuring that all inquiries are addressed promptly and effectively. You will collaborate with various teams to ensure that operations run smoothly and efficiently, contributing to the overall success of Deliveroo's mission to transform the way the world eats and shops. You will play a key role in maintaining operational standards and continuously improving processes to enhance service delivery.
What we offer
Deliveroo offers a vibrant work environment where you can grow your career in the foodtech industry. You will be part of a team that values innovation and autonomy, encouraging you to bring new ideas to the table. The company is committed to diversity and professional equality, ensuring that all employees feel valued and included. You will have the opportunity to work in a fast-paced environment that is constantly evolving, providing you with the chance to develop your skills and advance your career. Deliveroo is dedicated to providing excellent service to its customers and riders, and you will be at the forefront of this mission.
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