About Deliveroo
Bringing local restaurants to your doorstep
Key Highlights
- Operates in 11 markets globally, serving millions of consumers
- Over 100,000 restaurant partners and grocers
- $1.6 billion raised in Series G funding
- Delivers food in under 30 minutes through a hyperlocal marketplace
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
π Benefits
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
π Culture
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Overview
Deliveroo is hiring a Head of Rider Services to manage the contractual relationship with rider partners in France. You'll oversee onboarding, compliance, service quality, and rider support. This role requires strong collaboration with various teams to ensure operational excellence.
Job Description
Who you are
You have extensive experience in managing partnerships and compliance, particularly in a service-oriented environment. Your background includes leading teams and ensuring high service quality while maintaining strong relationships with stakeholders. You understand the importance of compliance and have a keen eye for detail, ensuring that all processes are followed meticulously. You are a strong communicator, able to collaborate effectively with cross-functional teams, including Legal, Public Affairs, and Rider Services. Your leadership style fosters autonomy and encourages innovative ideas from your team, driving them to achieve their best work. You are passionate about the food and delivery industry, and you thrive in a fast-paced environment where you can make a significant impact.
What you'll do
In this role, you will lead the management of the contractual relationship with rider partners in France, ensuring that all riders are onboarded smoothly and comply with company standards. You will oversee service quality and implement strategies for fraud prevention and incident management. Your responsibilities will include collaborating closely with various teams to safeguard Deliveroo's operational capabilities and reputation. You will also be responsible for mentoring your team, helping them grow in their roles while ensuring that the rider experience is seamless and positive. You will report directly to the Head of Operations in France, providing insights and updates on rider services and compliance metrics. Your role will be pivotal in shaping the rider experience and ensuring that Deliveroo continues to operate effectively in the competitive food delivery market.
What we offer
Deliveroo offers a dynamic work environment where you can make a real impact. You will be part of a small but highly effective team that values innovation and collaboration. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed. Our commitment to diversity and equal opportunities is reflected in our workplace culture, where everyone is encouraged to bring their unique perspectives and ideas. Join us in transforming the way the world eats and shops, and be part of a company that is at the forefront of the food delivery industry.
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