Crm Manager • Senior

Who you are

You have 5+ years of experience in CRM marketing, with a strong focus on customer segmentation and campaign management. Your expertise in developing targeted marketing messages in both English and Arabic allows you to resonate with local customers effectively. You are data-driven, utilizing performance metrics to inform your strategies and improve brand experiences. Your technical skills in tools like Google Analytics and HubSpot enable you to analyze campaign performance and optimize marketing efforts.

You are passionate about customer-centric methodologies and consistently put the customer at the center of your decision-making process. Your ability to collaborate with cross-functional teams ensures that marketing strategies align with business goals. You thrive in a fast-paced environment and are adept at managing multiple campaigns simultaneously, ensuring timely execution and delivery.

Desirable

Experience with marketing automation tools and CRM platforms is a plus. Familiarity with the food delivery industry or e-commerce will enhance your ability to contribute to our marketing efforts. A background in data analysis and reporting will help you drive insights and improvements in our marketing strategies.

What you'll do

As a Senior CRM Marketing Specialist, you will oversee the end-to-end execution of CRM campaigns, from initiation to approval. You will develop and manage targeted campaigns that drive customer engagement and retention, working closely with the marketing team to align on messaging and strategy. Your role will involve analyzing customer behavior and performance metrics to refine our marketing approach continually.

You will be responsible for creating compelling marketing content that resonates with our audience, utilizing various channels to deliver messages effectively. Your expertise in customer segmentation will allow you to tailor campaigns to specific customer groups, enhancing engagement and conversion rates. You will also collaborate with other teams to ensure that promotional activities are well-coordinated and impactful.

What we offer

Deliveroo offers a dynamic work environment where you can make a significant impact on our marketing efforts. You will have the opportunity to work with a talented team and contribute to the growth of our brand in the Middle East. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in shaping the future of food delivery in the region.