About Deputy
Streamlining workforce management for global businesses
Key Highlights
- Over 330,000 businesses served in 100 countries
- Raised $143 million in funding, including $81 million Series B
- Headquartered in London with offices in the US and Australia
- 7000 new customers acquired in 2022
Deputy, headquartered in London, UK, is a leading workforce management solution that streamlines employee administration for over 330,000 businesses across 100 countries. Founded in 2008 in Sydney, Deputy raised $81 million in 2018, marking the largest Series B funding round in Australia at that tim...
🎁 Benefits
Deputy offers a flexible working policy, paid parental leave, and a competitive holiday allowance that includes Celebration Days. Employees receive st...
🌟 Culture
Deputy fosters a culture centered on innovation and engineering excellence, with a strong emphasis on diversity, equity, and inclusion through initiat...
Overview
Deputy is hiring a Customer Success Manager for their SMB segment to drive product adoption and customer success. You'll collaborate with cross-functional teams to enhance customer engagement and retention. This role requires strong communication and analytical skills.
Job Description
Who you are
You have a strong background in customer success management, particularly with small to medium-sized businesses. Your experience has equipped you with the ability to analyze customer data and identify trends that drive product adoption and retention. You are passionate about empowering customers to achieve their desired outcomes and have a knack for building strong relationships with clients. You thrive in collaborative environments and enjoy working closely with sales, product, and marketing teams to ensure customer satisfaction. Your communication skills are top-notch, allowing you to effectively represent the voice of the customer within the organization. You understand the importance of proactive engagement and are skilled at identifying opportunities to prevent churn.
What you'll do
As a Customer Success Manager at Deputy, you will be responsible for managing the success of our Small Business customers. Your primary focus will be on enabling customers to achieve their business goals using the Deputy platform. You will analyze customer data to develop targeted outreach campaigns that enhance platform utilization and retention. Engaging with customers one-on-one will be a key part of your role, as you work to prevent churn and drive their success. You will collaborate closely with sales, product, and marketing teams to identify strategic growth opportunities and key customer trends. Your insights will help shape the customer experience and ensure that we consistently deliver value to our clients. You will also participate in team initiatives aimed at improving customer engagement and satisfaction across various industries, including healthcare, hospitality, and retail.
What we offer
At Deputy, we value diverse perspectives and experiences, and we are committed to building a best-in-class experience for our customers. You will be part of a passionate and creative Customer Success team that is dedicated to empowering clients to utilize our tools effectively. We offer a flexible remote work environment, allowing you to balance your professional and personal life. Our culture encourages collaboration and innovation, and we provide opportunities for professional growth and development within the company. Join us in making a significant impact on the success of our customers and the overall growth of Deputy.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Deputy.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
dLocal is hiring a Customer Success Manager to develop long-term relationships with clients and ensure their success. This role requires strong communication and problem-solving skills, along with experience in B2B relationship management.
Customer Success Manager
Yotpo is seeking a Customer Success Manager to build strong relationships with SMB customers and drive product adoption. You'll leverage your understanding of Shopify and DTC eCommerce to provide tailored solutions. This role requires a commercial mindset and practical approach to customer success.
Customer Success Manager
Datavant is hiring a Customer Success Manager to lead customer relationships and ensure successful project delivery in the healthcare data sector. This role requires strong project management and communication skills.