Customer Success Manager • Senior

Who you are

You have a strong background in customer success management, ideally with experience in enterprise accounts. You possess excellent communication skills and a deep understanding of customer needs, enabling you to drive value and satisfaction throughout the customer journey. Your approach is collaborative, and you thrive in environments where teamwork is essential to achieving shared goals. You are not only ambitious but also embody traits such as curiosity, optimism, persistence, and empathy, which are fundamental to your success in this role.

You understand the importance of leveraging AI-driven insights to enhance customer interactions and are passionate about helping customers achieve their goals. You are adaptable and willing to learn, always seeking to improve both your skills and the services you provide to clients. You believe in the power of every conversation and are committed to making each one count.

What you'll do

As a Senior Customer Success Manager, you will play a crucial role in guiding enterprise customers through their entire journey with Dialpad. You will work closely with various teams, including Sales, Support, and Product, to ensure that customers derive measurable value from their investments in Dialpad products. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling and cross-selling additional services. You will also be responsible for monitoring customer health metrics and proactively addressing any issues that may arise.

You will collaborate with the product team to relay customer feedback and insights, helping to shape the future of Dialpad's offerings. Your role will involve regular check-ins with customers to assess their satisfaction and success, ensuring that they are fully utilizing the features and capabilities of the platform. You will also develop and deliver training sessions and resources to empower customers to maximize their use of Dialpad.

What we offer

Dialpad offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will be part of a team that values collaboration and innovation, and you will have access to industry-leading AI tools that enhance your ability to serve customers effectively. We encourage you to apply even if your experience doesn't match every requirement, as we value ambition and the right mindset just as much as experience.