Customer Success Manager • Mid-Level

Who you are

You are a highly motivated individual with a passion for developing long-term client relationships. You understand the importance of human digital experiences and are eager to help companies achieve their business goals through effective use of Contentsquare solutions. Your role as a Customer Success Manager (CSM) will involve being a trusted advisor and advocate for your clients, ensuring they realize value from their engagement with our platform. You thrive in collaborative environments and are skilled at navigating complex client needs while working closely with internal teams.

You possess excellent communication skills and have a knack for understanding customer requirements. You are proactive in identifying upsell opportunities and driving renewals, ensuring that clients are satisfied and engaged throughout their journey with Contentsquare. Your ability to build rapport and trust with clients will be key to your success in this role. You are excited about the opportunity to contribute to a growing team and make a meaningful impact on customer success.

What you'll do

As a Customer Success Manager at Contentsquare, you will handle a portfolio of enterprise customers, serving as their central point of contact throughout the entire lifecycle of their usage of our solutions. You will work closely with the Sales teams to drive renewals and identify upsell opportunities that leverage the full breadth of our platform. Your role will involve collaborating with various internal teams, including Product, Marketing, Support, and Engineering, to address any issues that may impact customer success. You will be responsible for ensuring that customers achieve their strategic business goals and realize the full value of their investment in Contentsquare.

You will engage with clients regularly to understand their needs and provide guidance on best practices for utilizing our platform effectively. Your insights will help shape the customer experience and drive satisfaction. You will also play a crucial role in onboarding new clients, ensuring they are set up for success from the start. By fostering strong relationships and providing exceptional support, you will contribute to the overall growth and success of Contentsquare in the Australian market.

What we offer

At Contentsquare, we are committed to creating an inclusive workplace where everyone can learn and succeed. We offer a collaborative environment where you can grow your skills and make a significant impact on our customers' success. Join us in making complex digital journeys simpler for our clients and their customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.