About Dialpad
Transforming business communications with AI technology
Key Highlights
- Headquartered in San Ramon, CA with 1,000+ employees
- $450 million raised in funding for R&D
- Serves clients like Asana, Stripe, TED, and Uber
- Integrates with Slack, Google Workspace, and Salesforce CRM
Dialpad is an AI-powered cloud communications platform headquartered in San Ramon, CA, that transforms how businesses communicate. With over 1,000 employees and $450 million in funding, Dialpad serves notable clients like Asana, Stripe, TED, and Uber. The platform offers seamless integration with to...
🎁 Benefits
Dialpad provides company stock options, a continued education stipend, and stipends for cell phone, home internet, and gym memberships. Employees enjo...
🌟 Culture
Dialpad fosters a culture focused on innovation and AI-driven solutions, encouraging a remote-friendly environment that supports collaboration across ...
Overview
Dialpad is hiring a Japanese-Bilingual Customer Support Representative to assist customers with technical issues and enhance their experience. This role requires strong problem-solving skills and the ability to communicate effectively in Japanese.
Job Description
Who you are
You are a Japanese-Bilingual individual with a knack for problem-solving and a passion for helping customers succeed. You thrive in a collaborative environment and are eager to learn and grow within the customer support field. Your empathetic nature allows you to connect with customers and understand their needs, ensuring they receive the best possible support. You are persistent and optimistic, always looking for solutions to challenges that arise. You possess strong communication skills, enabling you to convey technical information clearly and effectively to customers. You are excited about the opportunity to work with a leading AI-powered customer communications platform and contribute to the success of Dialpad's customers.
What you'll do
As a Customer Support Representative at Dialpad, you will be the first point of contact for customers seeking assistance with our platform. You will troubleshoot technical issues and provide solutions through various communication channels, ensuring a seamless experience for our users. You will collaborate closely with higher-tier support teams to resolve complex issues and escalate them when necessary. Your role will involve documenting customer interactions and feedback to help improve our services and support processes. You will also participate in training sessions to enhance your skills and knowledge about our products and services, contributing to your professional development and the overall success of the team.
What we offer
At Dialpad, you will be part of a dynamic team that values collaboration and continuous improvement. We offer a supportive work environment where you can grow your skills and advance your career in customer support. You will have access to industry-leading AI tools that will help you provide exceptional service to our customers. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. Join us in our mission to transform customer communications and make every conversation matter.
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