Customer Support • Entry-Level

Who you are

You are detail-oriented and possess a strong work ethic — you thrive in environments where you can solve problems and provide outstanding customer service. Your adaptability and empathy make you a perfect fit for our team, as you understand the importance of creating a positive experience for our members. You are a natural communicator, able to convey information clearly and effectively, and you approach challenges with a can-do attitude. Your organizational skills allow you to manage multiple tasks efficiently, and you remain calm under pressure, ensuring that you deliver five-star support consistently.

What you'll do

As a Tier 1 Support Agent at PadSplit, you will be responsible for delivering exceptional customer service to our members. You will collaborate with a dynamic team of agents to address inquiries and resolve issues promptly. Your role will involve understanding the needs of our members and providing solutions that align with our core principles of care and integrity. You will embrace a variety of responsibilities, contributing to our unique company culture while ensuring that every interaction reflects our values. Your commitment to excellence will help us in our mission to disrupt the affordable housing industry and create safe, attractive co-living environments.

What we offer

At PadSplit, we believe in the power of our mission and the impact we can make in the affordable housing sector. We offer a supportive work environment where you can grow and develop your skills. You will be part of a team that values empathy, optimism, and intellectual curiosity. We encourage you to apply even if your experience doesn't match every requirement, as we are looking for individuals who are eager to learn and contribute to our mission.