Support Engineer • Mid-Level

Who you are

You are an experienced Product Support Engineer with a strong ability to debug complex issues and a passion for customer success. You thrive in collaborative environments and are eager to partner with product and engineering teams to enhance the customer experience. Your curiosity drives you to continuously learn and improve your technical skills, ensuring you can tackle challenging problems effectively. You possess the fundamental traits of being scrappy, optimistic, persistent, and empathetic, which align with Dialpad's mission of making customers successful.

What you'll do

In this role, you will work closely with product and engineering teams to resolve bugs and prioritize customer requests. You will document APIs and functionalities across multiple applications, ensuring that all technical aspects are clearly communicated. Your responsibilities will include troubleshooting complex calling and meeting issues, providing exceptional support to customers, and contributing to the continuous improvement of Dialpad's platform. You will be expected to learn quickly and adapt to new challenges, making a significant impact on the customer experience.

What we offer

Dialpad offers a dynamic work environment where you can grow your skills and contribute to a leading AI-powered customer communications platform. You will be part of a team that values collaboration and innovation, with opportunities to learn from experienced professionals in the field. As a Product Support Engineer, you will play a crucial role in enhancing customer satisfaction and driving the success of Dialpad's products.