Support Engineer • Entry-Level

Who you are

You are a problem solver with a strong technical background and excellent communication skills. You thrive in collaborative environments and enjoy working with distributed teams to resolve customer issues effectively. Your passion for customer support drives you to ensure that users have a seamless experience with Singular's marketing measurement platform.

You possess a clear and concise communication style, both written and verbal, which allows you to articulate complex technical concepts to non-technical users. You are eager to learn and grow within a dynamic team, contributing to the overall success of the organization.

What you'll do

As a Product Support Engineer at Singular, you will be the first point of contact for customers experiencing technical difficulties. You will troubleshoot issues, provide solutions, and escalate problems when necessary to ensure timely resolution. Your role will involve collaborating with various teams to enhance the customer experience and improve product functionality.

You will also be responsible for documenting customer interactions and solutions in the support database, helping to build a knowledge base that can be utilized by the entire support team. Your insights will contribute to product improvements and help shape future updates based on customer feedback.

What we offer

At Singular, you will be part of a diverse and inclusive team that values innovation and personal growth. We foster a collaborative environment where every team member's voice is heard. You will have opportunities for professional development and the chance to work with cutting-edge technology in the marketing measurement space. Join us in making a significant impact on how brands measure their marketing efforts.