About DigiCert
Securing the web with trusted SSL certificates
Key Highlights
- Over 1 million domains secured for major clients
- Headquartered in Lehi, Utah
- Raised over $200 million in funding
- Employs between 251 and 1,000 people
DigiCert, headquartered in Lehi, Utah, is a leading provider of SSL certificates and PKI solutions, securing over 1 million domains for customers like Microsoft, Facebook, and LinkedIn. With a focus on strong encryption and high authentication standards, DigiCert has raised over $200 million in fund...
🎁 Benefits
DigiCert offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
DigiCert fosters a culture of security excellence and innovation, emphasizing a customer-first approach and a commitment to continuous improvement in ...
Skills & Technologies
Overview
DigiCert is hiring a Customer Experience Specialist (Portuguese Speaker) to engage with customers and execute validation processes. You'll utilize Microsoft Office and communicate through various channels. This role requires professional proficiency in Portuguese.
Job Description
Who you are
You have professional working proficiency in Portuguese and possess excellent written and verbal communication skills. You are self-motivated and have a high degree of curiosity, allowing you to work independently while engaging with customers effectively. Your experience with Microsoft Office and other software applications equips you to handle various tasks efficiently.
What you'll do
As a Customer Experience Specialist, you will review incoming application forms and validate them before submitting to DigiCert's technical department. You will engage with external customers and internal stakeholders through phone, live chat, video calls, and email, ensuring a seamless communication process. Your role will involve researching customer organizations and verifying contact details online, as well as identifying and documenting customer-call trends to alert managers of any significant patterns.
You will execute DigiCert's validation process according to internal documentation and analyze validation test-data to determine whether systems or processes have met validation criteria. Your attention to detail and analytical skills will be crucial in ensuring that all validation processes are carried out accurately and efficiently.
What we offer
DigiCert provides a supportive work environment where you can grow your skills and contribute to a leading company in digital trust. We offer benefits such as a Provident Fund, Medical Aid, and Gym Reimbursement, ensuring that our employees are well taken care of. Join us in making digital experiences secure, private, and authentic for organizations worldwide.
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