About DigiCert
Securing the web with trusted SSL certificates
Key Highlights
- Over 1 million domains secured for major clients
- Headquartered in Lehi, Utah
- Raised over $200 million in funding
- Employs between 251 and 1,000 people
DigiCert, headquartered in Lehi, Utah, is a leading provider of SSL certificates and PKI solutions, securing over 1 million domains for customers like Microsoft, Facebook, and LinkedIn. With a focus on strong encryption and high authentication standards, DigiCert has raised over $200 million in fund...
🎁 Benefits
DigiCert offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
DigiCert fosters a culture of security excellence and innovation, emphasizing a customer-first approach and a commitment to continuous improvement in ...
Skills & Technologies
Overview
DigiCert is hiring a Customer Experience Specialist (Italian Speaker) to engage with customers and execute validation processes. You'll utilize Microsoft Office and communicate through various channels. This role requires professional proficiency in Italian.
Job Description
Who you are
You have a professional working proficiency in Italian and possess excellent written and verbal communication skills. You are self-motivated, curious, and capable of working independently while engaging with customers and stakeholders effectively. Your experience with Microsoft Office and other software applications allows you to handle various tasks efficiently. You are detail-oriented and can analyze data to ensure processes meet validation criteria.
What you'll do
As a Customer Experience Specialist, you will review incoming application forms and validate them before submitting to DigiCert's technical department. You will engage with external customers and internal stakeholders through phone, live chat, video calls, and email, ensuring a smooth communication process. Your responsibilities will include researching customer organizations to verify contact details online and identifying trends in customer calls to alert managers. You will execute DigiCert's validation process according to internal documentation and analyze validation test data to determine compliance with criteria.
What we offer
DigiCert provides a supportive work environment where you can grow your skills and contribute to a leading company in digital trust. We offer benefits such as a Provident Fund, Medical Aid, Employee Assistance Program, Gym Reimbursement, Life Insurance, and Disability Insurance. Join us in making digital experiences secure and authentic for organizations worldwide.
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