Customer Success Manager

Who you are

You are a proactive and analytical professional who thrives in a collaborative environment. You have a strong customer-centric mindset and are passionate about helping clients succeed. Your ability to build and nurture relationships is key to your success in this role. You enjoy working with diverse teams and are excited about the opportunity to impact millions of people's daily lives through your work. You understand the importance of being a trusted partner to customers, guiding them through their journey with dLocal's solutions.

What you'll do

As a Customer Success Manager at dLocal, you will play a crucial role in building and nurturing strong relationships with our customers. You will be the trusted partner they rely on, guiding them and supporting them to get the most out of our solutions. Your responsibilities will include understanding customer needs, providing tailored support, and ensuring they achieve their goals with our payment solutions. You will collaborate with various teams within dLocal to ensure a seamless experience for our customers and help them navigate any challenges they may face. Your role will also involve gathering feedback from customers to inform product improvements and enhance their overall experience.

What we offer

Joining dLocal means being part of an amazing global team that values flexibility and collaboration. We offer a remote-first dynamic culture with travel, health, and learning benefits. You will have the opportunity to develop an international career while working with over 1000 teammates from more than 30 different nationalities. We encourage you to apply even if your experience doesn't match every requirement, as we believe in building diverse teams that can tackle challenges together.