About Cloudflare
Empowering a secure and fast Internet for all
Key Highlights
- Public company (NYSE: NET) with a $4.4B valuation
- Over 3 million customers including Shopify & Discord
- Headquartered in San Francisco with a global presence
- $1B+ raised from investors like Franklin Templeton & Pelion Venture Partners
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
🎁 Benefits
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
🌟 Culture
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Customer Success Manager • Mid-Level
Cloudflare • Austin - Hybrid
Overview
Cloudflare is hiring a Customer Success Manager to help customers adopt their services and create great Internet-enabled experiences. You'll work closely with various teams to solve technical problems for a diverse range of clients. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You are a curious and empathetic individual committed to developing yourself and learning new skills. You understand the importance of building a diverse and inclusive team and are ready to contribute to that mission. You have experience in customer success or a related field, and you thrive in environments where you can help others solve real, technical problems.
You possess strong communication skills and can articulate complex ideas clearly to both technical and non-technical audiences. You are adept at building relationships with clients and understand the nuances of customer needs. Your ability to collaborate with cross-functional teams is essential in ensuring customer satisfaction and success.
What you'll do
As a Customer Success Manager at Cloudflare, you will work closely with customers to help them adopt Cloudflare's services effectively. You will be responsible for understanding their unique needs and providing tailored solutions that enhance their Internet-enabled experiences. You will collaborate with Account Executives, Business Development Representatives, and Solution Engineers to ensure a seamless onboarding process for new clients.
Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for improvement. You will also gather feedback to relay to the product and engineering teams, ensuring that customer insights are integrated into future developments. You will play a key role in driving user adoption and engagement, helping customers realize the full potential of Cloudflare's offerings.
What we offer
Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration and innovation, working together to build a better Internet. The company is committed to supporting your professional development and providing opportunities for learning and growth. You will also enjoy a hybrid work model that allows for flexibility in your work arrangements.
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