Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within a technology or SaaS environment. You understand the importance of customer adoption and are committed to helping clients realize the full value of the solutions they implement. Your empathetic nature allows you to build strong relationships with customers, ensuring their needs are met and their expectations exceeded. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to drive customer success. You are proactive in identifying opportunities for improvement and are comfortable navigating complex customer situations. You are eager to learn and grow, continuously seeking to enhance your skills and knowledge in the field.

What you'll do

As a Customer Success Manager at Cloudflare, you will be responsible for guiding customers through the implementation and adoption of our cloud solutions. You will work closely with clients during the closing stages of the sales cycle, ensuring a smooth transition to the customer success phase. Your role will involve regular check-ins with customers to assess their satisfaction and identify areas for improvement. You will collaborate with various teams, including sales and technical support, to address customer inquiries and resolve any issues that arise. Your goal will be to ensure that customers derive maximum value from their investment in Cloudflare's solutions, leading to increased retention and satisfaction.

What we offer

At Cloudflare, we offer a dynamic work environment where you can grow your career while making a significant impact on our customers' success. We value diversity and inclusion, and we are committed to supporting your professional development. You will have access to various resources and training opportunities to enhance your skills. Our culture encourages collaboration and innovation, allowing you to contribute to meaningful projects that help build a better Internet. We also provide competitive compensation and benefits to support your well-being and work-life balance.