Customer Success • Mid-Level

Who you are

You have a strong background in customer success and engagement, ideally with experience in a technical environment. You understand the importance of customer education and adoption, and you are skilled at designing programs that drive these outcomes. Your ability to analyze customer telemetry and product analytics allows you to identify adoption patterns and proactively address risks. You are a collaborative team player who enjoys working closely with sales, product, and engineering teams to ensure a seamless customer experience.

You possess excellent communication skills, enabling you to convey complex technical concepts to diverse audiences. Your experience in creating educational content and scalable initiatives, such as webinars and onboarding programs, showcases your ability to engage customers effectively. You are passionate about helping customers achieve long-term success and measurable value with the products they use.

What you'll do

As a Customer Experience Engineer at Docker, you will play a pivotal role in ensuring that enterprise customers achieve success with Docker's platform. You will design and execute various customer engagement programs, including webinars and automated email journeys, to drive education and adoption. Your work will involve analyzing customer data to identify opportunities for proactive outreach and engagement.

You will collaborate with cross-functional teams, including sales, technical account managers, product, and marketing, to create a seamless customer experience from onboarding to expansion. Your responsibilities will include developing educational content that helps customers deploy, manage, and optimize Docker in their environments. You will also be involved in scaling digital-first initiatives that enhance customer engagement and drive lifecycle success.

What we offer

Docker embraces a remote-first culture, allowing you to work from anywhere while being part of a global team. We offer competitive medical benefits, retirement plans, and holidays that vary by country. Join us for a whale of a ride as we continue to innovate and enhance developer experiences worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.