Business Operations • Mid-Level

Who you are

You have a strong background in business analysis, with experience in turning customer feedback and data into actionable insights that influence strategic decisions. You excel at collaborating with global stakeholders and streamlining processes to drive measurable improvements in customer satisfaction. Your ability to interface with multiple departments allows you to create and translate business requirements into technical specifications necessary for development resources. You are organized, structured, and capable of delivering major corporate initiatives within specified time frames. You thrive in a fast-paced environment and are committed to setting high standards and executing beyond them.

What you'll do

In this role, you will be a key player in the Customer Experience team, responsible for analyzing customer feedback and data to derive insights that will shape how customers interact with the brand. You will collaborate with various departments to ensure that initiatives are well-defined and delivered on time. Your role will involve creating detailed business requirements and translating them into technical specifications for development teams. You will also track and report on the progress of initiatives, ensuring that they align with corporate goals and improve customer satisfaction across all touchpoints. Your analytical skills will be crucial in identifying areas for improvement and implementing strategies that enhance the overall customer experience.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a global team that values ambition and innovation. We provide opportunities for professional development and encourage you to take on new challenges. Our culture is built on collaboration and excellence, and we are committed to supporting our employees in achieving their career goals.