About Docker
Empowering developers with containerization technology
Key Highlights
- Over 1 million developers using Docker globally
- $500M raised from Benchmark and Greylock Partners
- Headquartered in San Francisco, California
- Focus on containerization for app development
Docker is a leading platform for developers, enabling them to build, share, and run applications in containers. Headquartered in San Francisco, Docker serves over 1 million developers and has raised $500M in funding from investors like Benchmark and Greylock Partners. The company focuses on simplify...
🎁 Benefits
Docker offers competitive salaries, equity options, flexible PTO, and a remote work policy that allows employees to work from anywhere....
🌟 Culture
Docker fosters a culture of innovation and collaboration, emphasizing open-source contributions and community engagement. The company values transpare...
Skills & Technologies
Overview
Docker is hiring a Senior Support & Enablement Operations Analyst to optimize support operations and enhance the customer experience. You'll work closely with various teams and leverage Salesforce for case management. This role requires strong technical operations expertise and data analysis skills.
Job Description
Who you are
You have a strong background in support operations, with experience in building workflows that enhance customer experiences. Your technical operations expertise allows you to navigate complex systems, and your data analysis skills help you identify areas for improvement. You thrive in collaborative environments, working closely with cross-functional teams to drive scalable processes. You are eager to contribute to the evolution of Docker's support operations and are passionate about creating first-class support experiences for users.
Desirable
Experience with Salesforce is a plus, as it will be a key tool in your role. Familiarity with container technologies and a passion for developer experiences will also set you apart. You understand the importance of data-driven decision-making and are comfortable diving into projects of varying sizes to achieve impactful results.
What you'll do
In this role, you will build and maintain functionality within Salesforce to streamline case management and escalation processes. You will collaborate with Support, Business Operations, Production Engineering, and Product Management to optimize workflows and enhance the overall support experience. Your responsibilities will include analyzing support data to identify trends and areas for improvement, as well as implementing solutions that drive efficiency and effectiveness in support operations. You will play a critical role in ensuring that Docker's support team can effectively assist millions of users worldwide.
What we offer
Docker embraces a remote-first culture, allowing you to work from anywhere in Canada while being part of a global team. We offer competitive medical benefits, retirement plans, and holidays that vary by country. Join us for a whale of a ride as we continue to innovate and improve the developer experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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