Customer Operations • Lead

Who you are

You have a strong background in technical support and customer service, with proven leadership experience that showcases your ability to manage and develop a team effectively. Your passion for technology and customer success drives you to ensure that clients receive the best possible experience with Doctolib. You are skilled in evaluating performance metrics and processes, using data to enhance service delivery and customer satisfaction. You believe in continuous improvement and are always looking for ways to optimize team performance and client interactions.

What you'll do

As the Team Manager for Technical Customer Service, you will be responsible for overseeing the effectiveness and efficiency of the Technical Support organization. You will lead a team of five Technical Services Engineers, providing both technical guidance and support for their professional development. Your role will involve analyzing support requests to identify trends and areas for improvement, ensuring that the team meets its performance targets. You will also be responsible for strategic reporting and controlling, using key performance indicators to drive service enhancements and improve customer satisfaction.

What we offer

At Doctolib, you will have the opportunity to make a significant impact in the healthcare sector by digitalizing services. We offer a collaborative work environment where your contributions are valued, and you can grow your career in a meaningful way. Join us in our mission to provide the best possible experience for our clients and help shape the future of healthcare technology.