About Doctolib
Simplifying healthcare access for millions
Key Highlights
- 17,000+ healthcare professionals using the platform
- 6 million patients served monthly
- Presence in 435 healthcare facilities across Europe
- Headquartered in Levallois-Perret, France
Doctolib is the leading European platform for online medical appointment scheduling, serving over 17,000 healthcare professionals and connecting with 6 million patients monthly. Headquartered in Levallois-Perret, Γle-de-France, Doctolib is present in 435 healthcare facilities across France and Germa...
π Benefits
Employees enjoy competitive salaries, stock options, generous PTO, and a flexible remote work policy, promoting a healthy work-life balance....
π Culture
Doctolib fosters a culture centered around improving healthcare access, emphasizing technology-driven solutions and a commitment to user experience. T...
Overview
Doctolib is hiring a Customer Support representative to enhance customer experience through effective onboarding and support. You'll be responsible for addressing technical inquiries and ensuring customer satisfaction in Berlin.
Job Description
Who you are
You are a dedicated individual eager to contribute to the mission of Doctolib, enhancing the healthcare experience through technology. You possess strong analytical and communication skills, which will be crucial in providing exceptional support to our customers. You are comfortable working in a team environment and are motivated by the opportunity to make a meaningful impact in the healthcare sector.
What you'll do
In this role, you will assist customers in the Second-Level Support by addressing technical inquiries within a Level 3 support system. You will be responsible for analyzing product and system infrastructure issues and ensuring prompt and customer-oriented problem resolution. Your role will involve providing product and technical expertise to both internal teams and customers, communicating issues and solutions clearly to various audiences. You will collaborate closely with other teams within the company to resolve problems and relay customer feedback effectively.
What we offer
At Doctolib, you will be part of a mission-driven team that values your contributions to the digital transformation of healthcare. We offer a supportive work environment where you can develop your skills in analysis, troubleshooting, and communication. Join us in making a difference in the healthcare industry.
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