About Doctolib
Simplifying healthcare access for millions
Key Highlights
- 17,000+ healthcare professionals using the platform
- 6 million patients served monthly
- Presence in 435 healthcare facilities across Europe
- Headquartered in Levallois-Perret, France
Doctolib is the leading European platform for online medical appointment scheduling, serving over 17,000 healthcare professionals and connecting with 6 million patients monthly. Headquartered in Levallois-Perret, Γle-de-France, Doctolib is present in 435 healthcare facilities across France and Germa...
π Benefits
Employees enjoy competitive salaries, stock options, generous PTO, and a flexible remote work policy, promoting a healthy work-life balance....
π Culture
Doctolib fosters a culture centered around improving healthcare access, emphasizing technology-driven solutions and a commitment to user experience. T...
Skills & Technologies
Overview
Doctolib is seeking a Senior Associate Customer Communication to manage B2B customer communications and develop targeted marketing campaigns. You'll focus on enhancing the customer journey through various channels, including email and in-app messaging.
Job Description
Who you are
You have a strong background in customer communication and marketing, with at least 5 years of experience in managing B2B customer journeys. You excel in developing targeted campaigns that resonate with diverse customer segments, ensuring that the messaging is clear and impactful. Your analytical skills allow you to assess the effectiveness of communication strategies and make data-driven decisions to optimize future campaigns. You are a collaborative team player, working closely with cross-functional teams to enhance the overall customer experience. You are passionate about improving healthcare through effective communication and understand the nuances of customer engagement in a B2B context.
What you'll do
In this role, you will take charge of the entire B2B marketing customer journey for existing clients in Germany. You will create and manage end-to-end communication strategies that leverage various channels such as email and in-app notifications. Your focus will be on storytelling that enhances user experience and drives engagement with Doctolib's solutions. You will plan and execute campaigns for product launches and cycle releases, aiming to increase product usage and ensure customers recognize the value of Doctolib's offerings. You will analyze campaign performance and iterate on strategies to improve engagement rates and customer satisfaction. Collaboration with the Customer Engagement Team, Product Marketing, and Marketing Performance Team will be essential to align messaging and maximize impact.
What we offer
At Doctolib, you will be part of a mission-driven team dedicated to transforming healthcare through digital solutions. We offer a supportive work environment where your contributions directly impact the healthcare landscape. You will have opportunities for professional growth and development, working alongside talented individuals who share your passion for innovation in healthcare. We believe in fostering a culture of collaboration and creativity, ensuring that every team member feels valued and empowered to make a difference.
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