Account Manager • Mid-Level

Who you are

You have a proven track record in account management, ideally within the tech or SaaS industry — you understand the nuances of customer relationships and how to drive success through collaboration and communication. Your ability to build deep, long-term relationships with customers at all levels of their organizations sets you apart. You thrive in a fast-paced environment and are comfortable navigating the complexities of customer needs and expectations.

You are data-driven and customer-obsessed — you leverage insights to inform your strategies and decisions, ensuring that your customers receive the best possible service and support. Your experience in driving product adoption and usage of add-on features will be crucial in this role. You are proactive in identifying opportunities for growth and improvement, both for your customers and for Aircall.

What you'll do

As an Account Manager at Aircall, you will be the owner of customer success and revenue growth across your portfolio. You will drive adoption of our AI-powered communication tools, ensuring that customers are maximizing their use of our platform. Your role will involve regular check-ins with customers to assess their needs, provide support, and identify opportunities for upselling and cross-selling additional features.

You will collaborate closely with internal teams, including sales, product, and customer support, to ensure that customer feedback is communicated effectively and that we are continuously improving our offerings. Your ability to analyze customer data and usage patterns will help you tailor your approach and provide personalized recommendations to your clients.

You will also play a key role in shaping the customer journey, ensuring that our clients feel supported and valued throughout their experience with Aircall. By fostering strong relationships and understanding their business goals, you will help them achieve success and drive revenue growth for both parties.

What we offer

At Aircall, we offer a dynamic work environment where you can thrive and make a real impact. You will be part of a team that values ownership, continuous learning, and thoughtful speed. We encourage you to apply even if your experience doesn't match every requirement — we believe in the potential of our team members and support their growth.

Join us in redefining customer communications and be part of a company that is scaling quickly and innovating with AI. We offer competitive compensation and the opportunity to work with a talented team that is passionate about delivering meaningful outcomes for our customers.