Customer Success • Entry-Level

Who you are

You are a proactive individual with a strong hunter mentality, eager to identify upsell and growth opportunities within a large portfolio of existing customers. You thrive in a collaborative environment and are committed to delivering exceptional customer experiences. Your ability to manage relationships and communicate effectively will be key to your success in this role. You understand the importance of reducing churn and are motivated to ensure customer satisfaction and retention. You are detail-oriented and organized, capable of managing multiple accounts while maintaining a focus on growth. You are excited about the opportunity to work with a dynamic team and contribute to the success of Wayflyer.

What you'll do

In this role, you will actively manage a large portfolio of existing customers, focusing on upselling and renewals. You will work closely with cross-functional teams to ensure that customer needs are met and that they receive the best possible service. Your responsibilities will include identifying growth opportunities, reducing churn, and delivering outstanding customer experiences. You will collaborate with your colleagues to develop strategies that enhance customer satisfaction and drive business growth. You will also be responsible for tracking customer interactions and outcomes to inform future strategies and improve service delivery. Your role will be pivotal in helping Wayflyer achieve its mission of empowering businesses to reach their growth potential.

What we offer

Wayflyer offers a dynamic work environment where you can grow your career while making a meaningful impact. You will have the opportunity to work with a talented team that values integrity, creativity, and bold optimism. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission. Join us in empowering great businesses and helping them achieve their growth ambitions.