Technical Account Manager • Mid-Level

Who you are

You have a strong background in customer support and technical services, ideally with experience in a healthcare technology environment. Your analytical skills allow you to diagnose and resolve complex technical issues efficiently, ensuring a seamless experience for customers. You possess excellent communication skills, enabling you to convey technical information clearly to diverse audiences. You thrive in collaborative environments, working closely with cross-functional teams to gather customer feedback and improve service delivery. You are adaptable and open to learning, eager to develop your skills in a fast-paced setting. You understand the importance of customer satisfaction and are committed to providing the best possible support.

What you'll do

As a Technical Services Manager at Doctolib, you will play a crucial role in onboarding new clients and supporting existing ones. You will assist customers with technical inquiries within a second-level support framework, ensuring their issues are addressed promptly. Your responsibilities will include analyzing product and system infrastructure problems and providing effective solutions. You will communicate technical issues and resolutions to various stakeholders, ensuring clarity and understanding. Additionally, you will collaborate with other teams to relay customer feedback and contribute to product improvements. Your work will directly impact the customer experience, helping to drive the digital transformation of healthcare.

What we offer

At Doctolib, you will be part of a mission-driven team focused on enhancing healthcare through technology. We offer a supportive work environment where you can grow your skills and make a meaningful contribution. You will have opportunities for professional development and the chance to work on impactful projects that improve patient care. We value diversity and encourage applicants from all backgrounds to apply, even if they do not meet every requirement listed.