Customer Operations • Entry-Level

Who you are

You are excited about transforming and digitizing the healthcare industry. As a part of the sales team, you will be the central interface between customers, sales, and internal teams. You are committed to ensuring that our sales processes run smoothly and that our customers receive optimal support. Your enthusiasm for sales and customer care drives you to excel in this role.

You bring experience in account support and customer communication, demonstrating your ability to manage relationships effectively. You are detail-oriented and organized, ensuring that all aspects of sales administration and contract management are handled efficiently. You understand the importance of maintaining CRM and administrative systems to support the sales process.

You are proactive in project and process coordination, taking the initiative to set up projects and prepare project overviews according to internal guidelines. Your ability to coordinate sales support tasks, including clinical and financial sales support, showcases your versatility and commitment to team success.

You believe in the power of collaboration and are ready to work closely with internal and external stakeholders to drive results. Your strong communication skills enable you to manage customer expectations and ensure satisfaction throughout the sales process.

What you'll do

In this role, you will take on end-to-end account support and customer communication, independently managing customer relationships and liaising with internal teams. You will handle sales administration and contract management, creating contract attachments, quotes, and onboarding processes while maintaining CRM and administrative systems.

You will coordinate project and process activities, setting up projects and preparing project overviews in accordance with internal requirements. Your role will also involve providing sales support during the sales process, managing clinical and financial sales support tasks, and overseeing user setup.

Additionally, you will be responsible for steering SDR results through weekly monitoring, action planning, and quality control of closings to minimize shifting. Your contributions will be crucial to the growth of Doctolib, as you ensure that our sales processes are efficient and customer-focused.

What we offer

At Doctolib, you will be part of a mission-driven team dedicated to digitizing the healthcare sector. We provide a supportive environment where you can grow your skills and make a meaningful impact. We encourage you to apply even if you don't meet every requirement, as we value diverse experiences and perspectives. Join us in transforming healthcare for the better!