About doinstruct
Empowering frontline workers through mobile training
Key Highlights
- Founded in 2021, headquartered in Osnabrück, Germany
- Over 170 customers including Voelkel and Wiesenhof
- Offers training solutions in 16+ languages
- $29.2 million raised in Series A funding
Doinstruct is a mobile-first training platform founded in 2021, headquartered in Osnabrück, Germany. The company provides scalable training solutions in over 16 languages for frontline workers, addressing challenges such as shift work and language barriers. With over 170 customers, including major E...
🎁 Benefits
Doinstruct offers a hybrid working model, a generous training budget, and hardware of your choice. Employees also enjoy team events and off-sites, alo...
🌟 Culture
Doinstruct fosters a culture focused on practical solutions for frontline workers, emphasizing adaptability and efficiency. The company values innovat...
Customer Success • Mid-Level
Overview
doinstruct is hiring a Customer Success Strategy & Digital Journey Manager to own the digital customer journey and enhance customer success operations. You'll focus on designing and optimizing customer interactions, particularly for SMB clients in the DACH region.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in designing customer journeys that enhance user engagement and satisfaction. You understand the importance of a data-driven approach to customer success and have a knack for optimizing processes to ensure operational excellence. Your experience includes working with SMB clients, where you've successfully implemented scalable solutions that drive customer satisfaction and retention. You are comfortable leading kickoff calls and guiding customers through the onboarding process, ensuring they understand the value of the software and how to leverage it effectively. You are a collaborative team player who thrives in a dynamic environment and is eager to contribute to the growth of the company.
What you'll do
In this role, you will own the digital customer journey from onboarding to renewal, designing and continuously improving lifecycle stages, touchpoints, and communication strategies. You will manage a segment of approximately 150 SMB customers in the DACH region, focusing on validating and optimizing a scalable customer journey that balances digital interactions with a human touch. Your responsibilities will include leading kickoff calls to explain software functionalities and value, as well as creating automated digital customer success touchpoints to enhance customer engagement. You will work closely with cross-functional teams to ensure that the customer success strategy aligns with overall business objectives and contributes to the company's growth.
What we offer
At doinstruct, we value diversity and are committed to creating an inclusive environment for all employees. We offer a collaborative work culture where your ideas and contributions are valued. You will have the opportunity to shape the future of our customer success operations and make a significant impact on our clients' experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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