About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Account Manager • Mid-Level
DoorDash USA • Tempe - Hybrid
Overview
DoorDash USA is hiring an Account Manager for their Inside Account Management team to support and grow SMB restaurant partners. You'll manage a high volume of merchants and help them optimize their performance on the platform. This role requires strong relationship-building skills and a data-driven approach.
Job Description
Who you are
You have experience in account management or a related field, ideally with a focus on customer success and relationship building. You thrive in a fast-paced environment and enjoy engaging with a diverse range of clients. Your ability to analyze data and use it to drive decisions sets you apart, and you are comfortable with outbound communication strategies. You are passionate about helping small businesses succeed and understand the unique challenges they face in the restaurant industry. You are adaptable and can manage a high volume of accounts while maintaining a focus on quality interactions. You are a team player who values collaboration and is committed to achieving results.
What you'll do
As an Account Manager at DoorDash, you will be responsible for managing a portfolio of approximately 500 restaurant partners. Your primary goal will be to build long-term relationships with these merchants, guiding them on how to maximize their visibility and optimize their operations on the DoorDash platform. You will conduct regular outreach through calls and emails, providing data-driven insights to help restaurant owners improve their performance and grow their revenue. You will be accountable for meeting weekly and quarterly KPIs, which will include metrics related to outbound activity, strategic merchant calls, and revenue growth. You will also deliver quarterly business reviews to assess performance and identify opportunities for improvement. Your role will require flexibility in terms of remote and in-office work, as well as occasional travel to meet with partners.
What we offer
At DoorDash, we offer a dynamic work environment where you can make a significant impact on the success of small businesses. You will have the opportunity to work with a dedicated team that is committed to championing the success of our restaurant partners. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a culture that values collaboration, innovation, and a data-driven approach to decision-making. Join us in our mission to empower small businesses and help them thrive in the digital marketplace.
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