Customer Operations • Lead

Who you are

You are a motivated and experienced individual who excels in fast-paced, physical environments. You are excited to roll up your sleeves and actively engage in day-to-day operations. You take ownership of your assigned shifts, ensuring that warehouse and kitchen processes run smoothly while maintaining safety and cleanliness. You have a strong sense of accountability for inventory, equipment, and other company assets, ensuring they are properly handled and protected from loss or theft. You are committed to delighting customers by ensuring their orders are delivered with high quality and accuracy, and you communicate effectively with customers when issues arise.

What you'll do

As a Shift Lead, you will guide Operations Associates through their shifts, ensuring that the team works safely and productively. You will be responsible for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, preparing food in a light-prep kitchen. You will oversee the execution of orders, ensuring that customer pickups go smoothly and that the team meets performance standards. You will also be involved in training new team members and fostering a collaborative work environment. Your leadership will be crucial in maintaining high operational standards and achieving customer satisfaction.

What we offer

At DoorDash, we offer a dynamic work environment where you can grow your career. You will have the opportunity to work with a dedicated team that values hard work and commitment. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in making a difference in the way customers receive their convenience, grocery, retail, and prepared foods.