About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Operations • Entry-Level
Overview
DoorDash is hiring an Associate in Customer Experience to drive strategic planning and improve customer experience initiatives. You'll work with data and cross-functional teams to optimize processes. This role is ideal for someone looking to develop a strategic mindset.
Job Description
Who you are
You are organized and detail-oriented, with a strong desire to improve customer experiences. You have experience working with data and insights, and you are comfortable using tools like Excel and SQL to analyze metrics and identify opportunities for improvement. You thrive in collaborative environments and enjoy partnering with various teams to implement effective strategies. You are eager to learn and develop a strategic mindset while maintaining operational rigor in your work.
What you'll do
In this role, you will partner with teams within customer experience, product, engineering, and tools to enhance processes and improve the overall customer experience for Dashers. You will produce and analyze data to identify opportunities for enhancing speed, quality, and effectiveness in customer service. You will take your recommendations from start to finish, which includes digging into data, creating budgets, implementing timelines, and aligning with partners to test ideas and measure results. You will also collaborate with support and company-level leadership to guide priority projects, ensuring that customer experience initiatives are executed effectively and efficiently.
What we offer
At DoorDash, you will be part of a dynamic team that is dedicated to delivering outstanding customer experiences. We provide opportunities for professional growth and development, as well as a supportive work environment that values collaboration and innovation. You will have the chance to work on impactful projects that directly influence the customer experience and contribute to the success of the company.
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