Customer Support • Entry-Level

Who you are

You have a strong sense of empathy and are able to remain calm in challenging situations — your passion for customer experience drives you to go above and beyond for the Lyft community. With a friendly and enthusiastic personality, you thrive in a fast-paced environment and are dependable and punctual with your time management skills. You possess strong writing skills and have impeccable attention to detail, allowing you to document all support contacts effectively. Advanced problem-solving skills are second nature to you, and you can think creatively to resolve difficult situations. You are comfortable learning new web-based user support applications quickly, ensuring you can assist users efficiently.

What you'll do

As an Associate in Customer Experience at Lyft, you will create exceptional, personalized service experiences for Lyft users. You will provide friendly and timely support to both drivers and passengers via phone and email, ensuring their issues are resolved promptly. Troubleshooting user problems with the Lyft app will be a key part of your role, as will documenting all support contacts in a CRM system. You will also make recommendations based on feature requests and bugs reported by users, acting as a community advocate for Lyft. Your ability to manage multiple tasks and adapt to rapid changes will be essential in this hybrid role, where you will work in the office three days a week.

What we offer

Lyft fosters a work environment where all team members belong and have the opportunity to thrive. You will be part of a supportive team that values your contributions and encourages you to grow in your role. The hybrid work model allows for flexibility, with the option to work from anywhere for up to four weeks per year. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.