About DoorDash USA
Connecting food lovers with local restaurants
Key Highlights
- Public company (NYSE: DASH) with a major IPO in 2020
- Over 450,000 restaurant partners across the U.S. and Canada
- $2.5 billion raised in funding from top investors
- Headquartered in San Francisco, CA with 1001+ employees
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
🎁 Benefits
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
🌟 Culture
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
Customer Success Manager • Mid-Level
Overview
DoorDash is hiring a Customer Success Manager to drive long-term customer success and manage relationships throughout the customer lifecycle. You'll work closely with hospitality operators to ensure they realize the full value of the SevenRooms platform. This role requires strong relationship management skills and a strategic mindset.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within the hospitality or tech industry. You excel at building relationships and have a knack for understanding customer needs, ensuring they receive maximum value from the products they use. Your ability to analyze data and use it to inform decisions sets you apart, as you strive to drive retention and identify growth opportunities for your clients.
You thrive in collaborative environments and enjoy working cross-functionally with teams such as Sales, Product, and Account Development. Your communication skills are top-notch, allowing you to serve as a trusted advisor to key stakeholders. You are adaptable and can balance strategic planning with execution, ensuring a seamless customer journey.
What you'll do
As a Customer Success Manager at DoorDash, you will own relationships throughout the full customer lifecycle, from onboarding and adoption to continuous optimization. You will manage a portfolio of customers, helping them navigate the SevenRooms platform and ensuring they have a world-class experience. Your role will involve driving retention by identifying growth opportunities and providing strategic insights to your clients.
You will collaborate closely with various teams across DoorDash to ensure that customer feedback is integrated into product development and that any issues are resolved promptly. Your responsibilities will include conducting regular check-ins with customers, analyzing usage data to identify trends, and developing strategies to enhance customer satisfaction and engagement.
What we offer
At DoorDash, we value ownership, collaboration, and continuous learning. You will have access to the tools and support needed to grow your career in a dynamic environment. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Flexible work arrangements are available, allowing for a mix of in-office and remote work to suit your lifestyle.
You will be part of a global team that is passionate about helping hospitality operators build stronger relationships with their guests and run more effective operations. Join us in making a significant impact in the industry while advancing your career in customer success.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at DoorDash USA.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
MongoDB is hiring a Customer Success Manager to lead customer engagement and drive effective outcomes. You'll leverage your technical and account management skills while working in a hybrid role based in Austin or San Francisco. This position requires 5+ years of experience in customer-centric roles.
Customer Success Manager
Cutover is seeking a Customer Success Manager to assist customers throughout their lifecycle, helping them unlock maximum value from the platform and services. This role requires strong communication skills and a focus on driving user engagement.